This Riobel PRO, product you have purchased carries a Limited LIFETIME warranty on their cartridge. All working parts and finishes are guaranteed for a period of five (5) years from the initial purchase date against all manufacturing defects. All electric and/or electronic parts are covered by a 5-years limited warranty. The warranty offered on our products will be honored only if the installation is performed by a certified master plumber.
The warranty does not cover:
In case of any problems, the defective parts must be returned correctly packaged with the original proof of purchase to your original retailer. Only Riobel Inc. can authorize the replacement of a defective product by an identical or similar one, should the original become unavailable. This warranty is applicable to the original buyer as long as he owns the property, with proof of purchase and it is not transferable. This warranty does not cover any labor costs and/or any damages caused during the installation, the repair or the replacement, nor accidental or collateral damages nor the freight charges. Riobel Inc. does not guarantee its products for monetary value, nor offer specific warranties for a specific use, nor any explicit, implicit, statutory or tacit warranties other than those described above.
In addition to the conditions mentioned above, the warranty period relative to any product installed within the context of a commercial application and/or outside of North America is one (1) year from the original date of purchase by the owner/user, from an authorized retailer. Technical information is subject to change without notice.
To preserve the look of your product, it should be cleaned with a mild soap, rinsed with clear water and dried with a soft cloth.
Important: Do not use abrasive, irritant or corrosive products (such as detergents or other products containing ammonia). Always rinse and/or clean the faucets after having sprayed cleaning products onto other surrounding surfaces (i.e: mirror, ceramic tile, etc.). The mist of these cleaning products may damage the finish of your faucets. To remove mineral deposits and stains caused by water evaporation, clean the parts with a ½ hot water ½ vinegar solution, or leave them to soak in this solution. Protect their finish with non-abrasive wax (which does not contain polishing paste).
Since you‘re looking for quality products, you may already know that our Riobel pro products are certified (or pending) ASME A112.18.1/CSA B125.1. Our products are also approved by the Massachusetts Plumbing Board- APPROVAL #CMR248 and meet the ASSE 1016 standard and NSF 61 standard.
Numbers don't lie: Canadians use too much water. According to Frédéric Laserre, a geography professor at Laval University and director of the Observatoire des recherches internationales sur l'eau, we consume almost 600 litres (132 gpm) of water per day, per person. The average European consumes only 300 litres (66 gpm)!
At Riobel, we know that every drop counts. That's why we've taken measures at every level to ensure that our products mesh with our environmental values. While quality is always our foremost concern, we refuse to seek it at the expense of the planet.
With this philosophy in mind, we've equipped the bulk of our lavatory faucets with efficient aerators to reduce their flow to 5.7 litres per minute maximum (1.5 gpm) - the industry norm is 8.3 litres per minute (2 gpm). Our water conservation efforts will have a definite positive impact on the environment! It's also worth noting that our Water Sense rail shower can make showers greener with a flow of only 6 litres per minute (1.6 gpm).